Important booking information

Before confirming your catering booking with Better Together Catering, please familiarise yourself with our agreement terms regarding payments and cancellations. Your understanding ensures a smooth and successful event planning experience. Our commitment to excellence begins here.

Payment terms:

A prepayment of 40% of the total selected service price is required. This deposit is non-refundable unless cancelled within 24 hours of booking. The remaining 60% of the total amount must be paid 7 days before the event date. Please note, all deposits are non-refundable.

Cancellation policy:

  • More than 14 days before event → deposit retained, no further payment required.
  • 7–14 days before event → 50% of total invoice payable.
  • Less than 7 days before event → 100% payable (as food prep and purchasing has begun).

Booking details we need

Once your booking is confirmed, we require the following essential details to finalise your event and ensure everything is tailored to your needs. This ensures we can provide the best possible service for your special occasion.

Event date and venue

Please provide the full event date and complete venue address for your catering service.

Confirmed guest count

A minimum of 40 guests applies. Please confirm your final guest numbers for accurate planning and preparation.

Final menu selections

Specify your chosen menu items and any specific dishes you would like included for your event.

Securing your booking

A booking is secured once the deposit has been received. Final guest numbers and dietary requirements must be confirmed 7 days prior to the event.

Dietary requirements or allergies

Inform us of any specific dietary needs, restrictions, or allergies for your guests to ensure a safe and enjoyable meal.

Event timing

Provide detailed information for both setup time and serving time on the day of your event.

Contact person for the day of the event

Please designate a primary contact person for smooth coordination and communication on the day of your event.

Unique aspects of our booking

[[Example content: Better Together Catering prides itself on offering seasonal menus that are updated regularly, ensuring fresh and exciting options for every event. We recommend booking at least 20 days in advance for events or specific dates. We also offer live chef-attended stations for a unique culinary experience. Feel free to customise this content with your actual unique offerings.]]

Your journey with Better Together Catering

At Better Together Catering, we're dedicated to making your event planning seamless and memorable. Once your booking is confirmed and the deposit is received, we begin planning your event in detail. We will finalise your menu selections, confirm guest numbers, dietary requirements, and event timings. Closer to the event date, we source seasonal ingredients and carefully prepare everything fresh. On the day, our chefs will arrive on time to set up and ensure everything runs smoothly — whether it’s a beautifully presented setup or a live chef-attended station. Our goal is to make the experience seamless, stress-free, and memorable for you and your guests. Let's create something extraordinary together.